Had some issues when I first bought my van from Smart Cars and Russ gave me a brand new sprinter van as a loaner until my vehicle was fixed. It’s been almost 5 years and I’ve never had any problems with my van since then so I’m very happy!
Other companies will not fix your vehicle once you drive it off the lot, let alone provide you with a loaner vehicle so you can continue to work daily.
Personally I’ve had great customer service from Russ, he’s a man of his words and I highly recommend!!